Welcome to igoto.travel Support

Our goal is to provide you with quick and helpful guidance for any questions or issues you may have. Whether you’re a guest, a host, or just exploring our platform, we are here to help.

1. Getting Started

• Exploring igoto.travel: Learn how to browse listings and check availability.
• Booking as a Guest: Guests can book properties without creating an account. Simply provide the required information at checkout.
• For Hosts: Steps to sign up, verify your identity, and list your property.

2. Bookings & Reservations

• Making a Booking: How to search, select, and confirm a reservation.
• Cancellations & Refunds: Policies and procedures for guests and hosts.
• Payment Issues: How to handle payments, refunds, and billing inquiries.

3. Hosts Support

• Listing a Property: Step-by-step guide to creating and managing a listing.
• House Rules & Safety: How to set rules and ensure a secure experience for guests.
• Host Payouts: Information on receiving payments and handling taxes.

4. Guests Support

• Finding the Right Property: Search tips and filters to find the perfect stay.
• Check-In & Check-Out: Guidelines for smooth arrival and departure.
• Problem Resolution: Reporting issues with your stay or communicating with hosts.

5. Account & Security

• For Hosts Only: How to update account information, email, or password.
• Privacy & Data Protection: How we keep your information safe (see our Privacy Policy).
• Suspicious Activity: What to do if you notice unauthorized access or fraudulent behavior.

6. Contact Us

If you need additional help, our support team is here for you:

communication@igoto.travel
We aim to respond within 24 hours.